Nation's 'Top Car Salesman' Credits Long Hours, Ability to Keep in Touch
Ever since Mark Michalek got his picture in a GM dealer publication for selling 411 cars last year, the telephone calls have been coming, according to the Pittsburgh Post Gazette.
A salesman at Don Allen Chevrolet on Baum Boulevard and Liberty Avenue in Bloomfield, Michalek is enjoying the ride. He's achieved the goals he set during his job interview 11 years ago. "I told them I was going to be
the No. 1 salesman at Don Allen, the No. 1 salesman in the [northeast] zone and the No. 1 salesman in the United States," Michalek said.
GM's article listed his Chevy sales alone last year as putting him tied for first among Chevrolet salespeople nationwide. His computer records show 345 vehicles sold in 1997, 376 in 1998, 397 in 1999 and then 411 in 2000.
At the National Automobile Dealers Association (NADA) in McLean, Va., chief economist Paul Taylor did a quick calculation based on about
40,000 auto franchises and 17.4 million cars sold last year. He figured the average franchise sold 435 total. This year, Michalek's goal is to sell 455. Through May 31, he'd delivered 195.
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →