OCT Group Expands Into New Headquarters; Celebrates 15 Years in Business
The OCT Group (One Customer at a Time)(TM) has moved into a new, larger headquarters facility in Foothill Ranch, Calif. According to CEO Grant Dunning, the move provides the company with greater efficiencies to serve clients as well as fostering an “open-book” philosophy.
“We are celebrating 15 years of assisting
more than 1,000 service-oriented firms throughout all of North America," Dunning said. "The new facility will group together similar work functions, as well as bring
together all employees for meetings and other gatherings. This allows us to facilitate an open book philosophy in which management shares all company information – from budgets to long-term strategies – with employees.”
According to Dunning, it is this open-book philosophy that helped the OCT Group be named “Best Place to Work in Orange County” by OC Metro magazine, Orange County’s business lifestyle publication.
The OCT Group’s new 18,000 square-foot facility is located at 19781 Pauling in Foothill Ranch near Lake Forest Drive. The firm’s mailing address and phone number remain unchanged: 537 Newport Center Drive, #309, Newport Beach, CA 92660, telephone (800) 443-8937.
About the OCT Group
Since 1986, the OCT Group has provided companies with a systematic approach to relationship marketing, emphasizing customer
appreciation and measuring customer satisfaction.
The company was founded in Newport Beach, Calif., in 1986 by Ronald and Flossie Dunning.
For more information, visit www.octgroup.com.
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →