Pivotal Solutions Announces “Tell, Don’t Sell” Seminar Event
Pivotal Solutions announced that it will be offering an F&I Training Seminar on Tuesday, July 15, 2003 in Indianapolis, Ind. Entitled “Tell, Don’t Sell,” the company says the seminar has become an anticipated event for F&I managers and dealer-owners in the Midwest and surrounding states.
“My people highly recommend the training of Pivotal Solutions. Their option-selling psychology with the menu selling approach is a clean profit maker,” said Bob Rohrman, president of the Bob Rohrman Auto Group, one of the largest dealer groups in the nation.
According to the company, topics for the seminar include the psychology of option selling—a step-by-step guide to menu selling, as well as how to manage the sales department and their influence on F&I. Additional focus will be given to data management techniques and methods, in-depth F&I product information and the most effective ways to handle customer objections.
“Pivotal Solutions not only holds everyone in your dealership accountable, they will absolutely take you to the next level with their exceptional training. And, for their clients, they offer a personal touch that definitely improves F&I numbers,” said Russ Dellen, president of the Dellen Automotive Family. With the help of Pivotal Solutions, the Dellen Automotive Family has seen its F&I profits soar, says the company.
The seminar will be held at the Indianapolis Holiday Inn at the Airport. The registration fee for the one-day seminar is $195 per person and includes a sit-down luncheon. Hotel, airfare and accommodations are the responsibility of the attendee. To register online, visit www.psportal.com or call 317-566-2133.
“This seminar is for any person who is interested in achieving their maximum potential,” said Rob Norris, president of Pivotal Solutions. “The best approach to F&I is telling—not selling. I encourage you to come and see firsthand how embracing this philosophy can drive your F&I profits to the next level, while at the same time improving CSI.”
About Pivotal Solutions
Rob Norris, founder and president of Pivotal Solutions, has more than 19 years of automobile industry experience. With clients throughout the Midwest, Pivotal Solutions says it provides training and consulting to dealerships committed to achieving their full potential.
More F&I
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →