Pivotal Solutions announced that it will be offering an F&I Training Seminar on Tuesday, July 15, 2003 in Indianapolis, Ind. Entitled “Tell, Don’t Sell,” the company says the seminar has become an anticipated event for F&I managers and dealer-owners in the Midwest and surrounding states.

“My people highly recommend the training of Pivotal Solutions. Their option-selling psychology with the menu selling approach is a clean profit maker,” said Bob Rohrman, president of the Bob Rohrman Auto Group, one of the largest dealer groups in the nation.

According to the company, topics for the seminar include the psychology of option selling—a step-by-step guide to menu selling, as well as how to manage the sales department and their influence on F&I. Additional focus will be given to data management techniques and methods, in-depth F&I product information and the most effective ways to handle customer objections.

“Pivotal Solutions not only holds everyone in your dealership accountable, they will absolutely take you to the next level with their exceptional training. And, for their clients, they offer a personal touch that definitely improves F&I numbers,” said Russ Dellen, president of the Dellen Automotive Family. With the help of Pivotal Solutions, the Dellen Automotive Family has seen its F&I profits soar, says the company.

The seminar will be held at the Indianapolis Holiday Inn at the Airport. The registration fee for the one-day seminar is $195 per person and includes a sit-down luncheon. Hotel, airfare and accommodations are the responsibility of the attendee. To register online, visit www.psportal.com or call 317-566-2133.

“This seminar is for any person who is interested in achieving their maximum potential,” said Rob Norris, president of Pivotal Solutions. “The best approach to F&I is telling—not selling. I encourage you to come and see firsthand how embracing this philosophy can drive your F&I profits to the next level, while at the same time improving CSI.”

About Pivotal Solutions

Rob Norris, founder and president of Pivotal Solutions, has more than 19 years of automobile industry experience. With clients throughout the Midwest, Pivotal Solutions says it provides training and consulting to dealerships committed to achieving their full potential.