FI showroom red and grey logo
MenuMENU
SearchSEARCH

Reynolds and Reynolds Creates International Division; Acquires Provider of Software Platform

by Staff
October 2, 2003
5 min to read


The Reynolds and Reynolds Company on Oct. 2 announced plans to "significantly extend its global range" while adding what it called "a fast-growing, global software platform" to its portfolio of automotive retailing and allied market solutions.


Reynolds will acquire Incadea AG, a privately held, $6 million provider of global automotive retailing software solutions. Under the terms of the agreement, Reynolds said it will pay approximately $7 million in cash for the company.

Ad Loading...


Reynolds will also market the Incadea platform, based on Microsoft Navision, worldwide while extending its existing strategic alliance with Microsoft to create future technologies for its customers across the globe.


“Reynolds is today making an aggressive, game-changing move within the global automotive retailing marketplace by forming a new global business unit, acquiring Incadea and expanding its strategic alliance with Microsoft,” said Lloyd “Buzz” Waterhouse, Reynolds CEO, chairman and president. “None of our competitors can match the combination of technology, solutions, automotive retailing experience and global capability that will be delivered by the combination of Reynolds, Incadea and Microsoft,” Waterhouse averred.


The Incadea platform is a solution for automotive retailing based on Microsoft Windows and Microsoft Navision enterprise resource planning (ERP) software. According to Reynolds, it is supported by Microsoft and a multi-continent network of partners who customize it with OEM-specific layers.


The platform can be rapidly localized and deployed on a large scale across multiple countries and languages. At present, it supports more than 20 languages, including Chinese and Japanese. It delivers the standardization and process-driven benefits of ERP, while providing a flexible, easy-to-use and implement platform, Reynolds said.


“The game changer is that this incredibly powerful solution combination will now be augmented by the rich automotive retailing experience and resources of Reynolds and our partnership with Microsoft,” Waterhouse said.

Ad Loading...


“Most importantly, and key to our fast-growth plans for outside the U.S. and Canada, we will not face the challenge of supporting multiple platforms, a problem that continues to plague other companies that have relied on multiple acquisitions to grow their global businesses,” he said.


“Incadea has grown and prospered through a strategy of building automotive solutions on a flexible Microsoft platform and distributing them through Incadea solutions centers,” said Peter Wenger, Incadea CEO. “Reynolds has embraced this successful business model and will continue the practice of relying on partners for distribution outside the U.S. and Canada. Our acquisition by Reynolds gives us the additional resources we need to continue the growth of the Incadea platform and expands the capabilities that we can deliver. This is great news for our OEM customers, end users, employees and partners.”


“Microsoft has worked with both Reynolds and Incadea in the development of superior technology solutions for the automotive retailing market,” said Jean-Philippe Courtois, CEO of Microsoft Europe/Middle East/Africa. “We look forward to working with them as a united company. Together, we will extend the global reach and presence of the Incadea solution, which is built on top of Microsoft Navision. We believe strongly that Incadea represents a winning solution based on its flexibility and low cost of implementation.”


The new Reynolds International Division will operate through three regional groups -- Europe, Middle East and Africa (EMEA); Asia-Pacific; and Latin America. The EMEA operation will be headquartered in Zurich, Switzerland, with software labs and operations centers in Raubling, Germany, and Evesham in the United Kingdom.


Dale Medford, Reynolds executive vice president and chief financial officer, will serve as acting senior vice president of the unit until a permanent head is identified. Reynolds’ existing international consulting operations will be included in the new division.

Ad Loading...


Incadea operations will remain in Raubling. All Incadea employees will be retained, including founders Peter Wenger and Andreas Bohnert. Reynolds will also continue Incadea’s partner-driven distribution model in international markets.


“Incadea’s existing partner network is a very valuable asset,” Waterhouse said.


Concurrent with the acquisition of Incadea, Reynolds will expand its strategic alliance with Microsoft to collaborate on technology, sales and marketing aimed at accelerating international growth for both companies. Reynolds is Microsoft’s premier and largest vertical market independent software vendor focused on automotive retailing.


“The Incadea platform’s flexible architecture enables it to be easily localized, supporting multiple languages and business rules, which is key to success in international markets,” Waterhouse said.


The creation of the new division and the company’s related strategy represent the culmination of years of study and a major commitment by Reynolds, according to Waterhouse.

Ad Loading...


“Incadea represents a flexible and scalable platform for global automotive retailers and smaller retailers in the U.S. and Canada. In addition, it gives us a strong platform for our New Markets Group, which we announced in 2002, serving dealers in adjacent markets.”


About Incadea


Incadea AG (www.incadea.de), founded in February 2000, is the developer of a software platform called the incadea.engine, built on Microsoft Navision.


Incadea works with local partners to adapt the incadea.engine to local markets. Incadea says it has 3,500 users in more than 200 dealerships across 18 European countries. It serves many brands and has received endorsements from franchises including BMW, Opel, Volvo, Mitsubishi, FIAT/Alfa Romeo/Lancia and Citroën.


Outside of Europe, Incadea has established partner relationships that extend its range to Asia, Australia, Africa and Latin America.

Ad Loading...


About Reynolds and Reynolds


Reynolds and Reynolds (www.reyrey.com) is a provider of integrated solutions designed to help automotive retailers manage change and improve their profitability.


Serving the automotive retailing industry since 1927, Reynolds says it enables OEMs and retailers to work together to build the lifetime value of their customers. The company's product, service and training solutions include retail and enterprise management systems, Web and customer relationship management solutions, learning and consulting services, documents, data management and integration, networking and support and leasing services.


Reynolds serves more than 20,000 customers comprising nearly 90 percent of the automotive retailers and virtually all OEMs doing business in North America. The Reynolds International Division serves automotive retailers and OEMs through Incadea AG and its partner network as well as a worldwide consulting practice.


Topics:F&I

More F&I

Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
Ryan Ruff, The 90/10 Rule, Automotive Training Academy, Sales Series
F&IMay 6, 2026

The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

Read More →
Photo of essential oil diffuser on desk next to laptop
F&IMay 4, 2026

Your Office Is Talking

What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.

Read More →
Ad Loading...
"Effective training ensures the customer’s needs remain at the heart of everything we do. When that is the focus, both sales and profits naturally improve." by Rick McCormick with F&I and Showroom logo and picture of Rick McCormick
F&IMay 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Read More →
Photo of car tire and the tread mark it left in snow
F&Iby Hannah MitchellApril 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Read More →
Photo of robot holding a laptop
F&Iby Hannah MitchellApril 27, 2026

How AI Will Drive the Next Wave of Innovation in Finance & Insurance

It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.

Read More →
Ad Loading...
Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →