Reynolds and Reynolds' Support Center Continues to Evolve
The Reynolds and Reynolds Company has announced that to remain consistent with its expanded suite of service offerings to the automotive retailing marketplace, it has renamed its national support centers the Reynolds "Technical Assistance Center," or TAC. This name change applies to the company's service centers in Dayton, Ohio; Irvine, Calif.; Mississauga, Ontario, Canada; and Montreal, Quebec, Canada.
"This is more than a simple change of name -- this is a celebration of the success and growth that our service center has achieved over recent years," said Scott Schafer, general manager of Reynolds' Info-Structure Services group. "Not only has the Reynolds TAC continued to provide industry-recognized best-in-class service, but we've expanded its capabilities and offerings."
According to Schafer, the Reynolds TAC will continue to service, support and provide maintenance to customers with its 400+ front- and back-line service professionals. In addition, the TAC provides networking, server and training solutions. These include Managed Access, an advanced global, managed Internet service providing business-quality communications electronically; On-Demand Tandem Training on Reynolds' ERA2 retail management system; and the Managed Server Program, where Reynolds supports ERA2 applications for the retailer on remote servers.
"These new solutions as well as our continued strong customer service record have resulted in a recent wave of recognition and awards from service and IT industry leaders," said Schafer. "It is a true indication that the Reynolds TAC is providing its customers with what they need to do what they do best -- meet their customers' needs."
The Reynolds TAC recently earned its certification under the Support Center Practices Certification program, and received the STAR Award (Software Technical Assistance Recognition) for the second consecutive year from the Software Support Professionals Association.
Reynolds and Reynolds, headquartered in Dayton, Ohio, is a provider of integrated information management solutions to the automotive retailing marketplace. The company's services include retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions and leasing services.
To find out more about the company, visit www.reyrey.com.
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