Reynolds and Reynolds' Support Center Continues to Evolve
The Reynolds and Reynolds Company has announced that to remain consistent with its expanded suite of service offerings to the automotive retailing marketplace, it has renamed its national support centers the Reynolds "Technical Assistance Center," or TAC. This name change applies to the company's service centers in Dayton, Ohio; Irvine, Calif.; Mississauga, Ontario, Canada; and Montreal, Quebec, Canada.
"This is more than a simple change of name -- this is a celebration of the success and growth that our service center has achieved over recent years," said Scott Schafer, general manager of Reynolds' Info-Structure Services group. "Not only has the Reynolds TAC continued to provide industry-recognized best-in-class service, but we've expanded its capabilities and offerings."
According to Schafer, the Reynolds TAC will continue to service, support and provide maintenance to customers with its 400+ front- and back-line service professionals. In addition, the TAC provides networking, server and training solutions. These include Managed Access, an advanced global, managed Internet service providing business-quality communications electronically; On-Demand Tandem Training on Reynolds' ERA2 retail management system; and the Managed Server Program, where Reynolds supports ERA2 applications for the retailer on remote servers.
"These new solutions as well as our continued strong customer service record have resulted in a recent wave of recognition and awards from service and IT industry leaders," said Schafer. "It is a true indication that the Reynolds TAC is providing its customers with what they need to do what they do best -- meet their customers' needs."
The Reynolds TAC recently earned its certification under the Support Center Practices Certification program, and received the STAR Award (Software Technical Assistance Recognition) for the second consecutive year from the Software Support Professionals Association.
Reynolds and Reynolds, headquartered in Dayton, Ohio, is a provider of integrated information management solutions to the automotive retailing marketplace. The company's services include retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions and leasing services.
To find out more about the company, visit www.reyrey.com.
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →