Sonic Cautious About CFPB, But Revs Up Hybrid F&I Push
Sonic executives said the company is delaying plans to launch a captive finance company in light of the CFPB’s recent settlement with Honda Finance. But the group has given the go-ahead for the first phase of its much-delayed hybrid sales process.
CHARLOTTE, N.C. — During a quarterly earnings call on July 20, Sonic Automotive executives touched on the dealer group’s “unique and bold” business ventures — including its hybrid sales process and pre-owned specialty stores — as well as what the Consumer Financial Protection Bureau (CFPB)’s recent action against Honda Finance means for its plans to launch a captive finance company.
Heath Byrd, Sonic’s CFO, told callers that the group had been evaluating the launch of a captive finance company for the past year. But in light of the CFPB’s recent actions in the auto finance market, the executive said the group will ease up on those plans.
“And we’ll be very cautious about it and slowing that down just a little bit,” Byrd noted. “I think we all know we can make money doing it. I think we’re confident that we could execute with right models, but that one bogy that’s out there — that, as someone mentioned, is gaining strength — is [the] CFPB.”
Earlier in the month, the bureau and the Department of Justice reached a $24 million settlement with Honda Finance Corporation, alleging that the finance company allowed its dealer partners to charge higher interest rates on auto loans to minority buyers.
The settlement required Honda’s captive to cap dealer markups at 1.25% above the buy rate for auto loans with terms of five years or less, and 1% for auto loans with longer terms. The CFPB has been pushing the industry to limit dealers’ ability to mark up the rate on retail installment sales contracts as compensation for arranging financing, claiming that such policies result in minorities paying more for loans.
“… I think as long as the captives are allowed to continue to reimburse the dealership at the same level, it doesn’t matter if it’s a percent of the deal, a flat fee,” Byrd explained. “I think we can get to the same number and not have an impact on F&I at the dealership level. If you look at our average, ballpark average, we’re probably one percentage point over our buy rates. And so right now this is at 1.25 — in theory, that wouldn’t have an impact on us anyway.”
During the second quarter, the dealer group recorded total gross profit of $355.6 million, up 2.5% over the prior year. It also reached its goal of retailing 100 pre-owned vehicles per store per month, selling 30,301 pre-owned units — up 6.3% from a year ago.
Sonic’s Echo Park pre-owned specialty stores accounted for 881 of those units, up 221 units from the prior quarter. The dealer group plans to open two additional Echo Park locations in the Greater Denver market in the next 12 months.
Sonic realized increases in revenue across the board, led by used, fixed operations and F&I. Fixed operations gross profit reached an all-time record high of $170.2 million, up 6.5% over the prior year. F&I gross profit per retail unit was $1,268, up $57 over 2014’s second quarter.
Also during the call, Jeff Dyke, Sonic’s executive vice president of operations, announced that the dealer group has decided to begin a partial technology rollout of its One Sonic-One Experience hybrid sales process next month.
“We’ll be rolling out our CRM, desking and appraisal tools for our guests and associates to use,” the executive said. “These tools' improvement will be very effective in the Charlotte test market and will greatly improve the experience for our guests and associates.”
Still to come is the initiative’s second phase, which includes Sonic’s F&I, pricing and marketing tools. Dyke told callers that those tools will not be rolled out until the group has increased share and profitability in its Charlotte test market where it is piloting the process. The pricing tool was the cause of a delay in the One Sonic-One Experience rollout, according to executives in a previous conference call in May.
“When we first rolled out in Charlotte, we rolled everything out at one time — and we learned that you don’t want to roll everything out at one time,” Dyke explained. “It’s like drinking from the fire hydrant.”
More F&I

Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →