MENU
SEARCH
Toyota Financial Services' (TFS) on-line bill payment system, ePay, recently celebrated its one-year anniversary, and the numbers clearly reveal that this payment method is quickly becoming the preferred choice with Web-savvy customers.
In just 12 months, according to TFS, more than 200,000 customers have enrolled, representing almost 40 percent of TFS/LFS online account registered users. More than 850,000 payments have been processed, accounting for $400 million.
"Our customers told us what they wanted and we responded with an online payment service that's free, flexible, and convenient," said Mike Groff, TFS vice president of planning, commercial finance and international operations. "I think this online payment choice will continue to appeal to our customers because of its ease of use. The trends clearly reveal customers opting for more online services, from banking to bill paying to purchasing, so we want to make sure we're meeting our customers' needs."
Earlier this year, TFS conducted an online survey and discovered that the vast majority of users are "very or somewhat satisfied with the various features offered in ePay." Over the next year, TFS plans to make additional enhancements to the ePay site, paying particular attention to usability.
About TFS
Toyota Financial Services (TFS), the finance and insurance brand for Toyota in the United States, offers retail auto financing and leasing through Toyota Motor Credit Corp. (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers.
TFS currently employs more than 2,600 associates nationwide and has managed assets totaling more than $42 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corp.
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →
It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.
Read More →
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Read More →
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Read More →
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
Read More →