Toyota Scion of Concord (N.C.) Shows Modern Dealership Design
Concord, N.C., is home to the latest Hendrick Automotive Group dealership, which opened Oct. 28. Toyota Scion of Concord features a new 52,221 square-foot facility and incorporates Toyota's modern dealership design.
Concord, N.C., is home to the latest Hendrick Automotive Group dealership, which opened Oct. 28. Toyota Scion of Concord features a new 52,221 square-foot facility and incorporates Toyota’s modern dealership design.
The dealership includes 35 service bays, express tire and lube service, an interactive children’s play area and courtesy shuttles. It also features a retail parts boutique, wireless Internet connection for customer use and a courtesy drive-through car wash.
Joining Group Chairman Rick Hendrick and President Jim Huzl at the grand opening were Concord Mayor Scott Padgett and Hendrick Automotive General Manager Wendell Hairfield. Representatives from Southeast Toyota Distributors LLC included Chairman Pat Moran, President Ken Czubay, Group Sales and Marketing Vice President Ed Sheehy and Market Representation Vice President Kevin Sreenan.
"We have been fortunate to have such a loyal customer base since we first opened in 1992," Hendrick said. "We are able to celebrate the grand opening of this new facility because of our customers and hard working associates."
More F&I
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →