United Car Care's Growth Leads to Three New Appointments
United Car Care, a vehicle service contract marketer and administrator based in Aurora, Colo., has announced three new hires: Greg Goben has been named Web developer; Mitch McNatt has been hired as a new claims adjuster; and Patrick Hall has been named assistant corporate controller.
UCC Ventures Into the Web
Although the automotive industry has sometimes been slow to adapt to the age of the World Wide Web, United Car Care is forging the way with new and innovative Web sites.
As part of its forward-looking Web strategy, Greg Goben, the newest addition to the UCC team, has been named Web developer. He brings an extensive Internet background with him, according to Dan McNellis, president of United Car Care.
"We are extremely pleased to have Greg as a new member of our team," McNellis said. "As we move forward and lead the way in innovation and customer service, the Internet will become an increasingly important tool. Greg has been hired to develop and create these tools and we expect to see incredible results."
According to McNellis, UCC is in the process of creating a product that will be a first-ever for the service contract industry, and the Internet is definitely a big part of that product and its support. "We expect to really turmn some heads in the industry in June, and Greg's work will be an intricate part of that," McNellis said.
Goben comes to United Car Care from the Bay Area in California, where he was a senior programmer analyst. He has developed and maintained mainframe systems as well as enterprise client/server applications, with an emphasis on customer support functions.
He has also developed and enabled customer support tools for use over the Internet. "Greg is a very customer service oriented person and will be a great addition to the team," said Scott Harper, director of marketing at United Car Care.
"I'm very excited about coming to work for UCC," Goben said. "The attitude and spirit of the staff motivate a person to achieve success."
More Business Means More Claims Adjusters
Mitch McNatt has been hired as a new claims adjuster at UCC. McNatt brings with him a wealth of knowledge and experience in the automotive industry, including five years with G.E. Capital as an adjuster and supervisor.
"We are excited to be adding more claims adjusters, as it is a direct indication of our growth," McNellis said. "We are extremely concerned with customer service and feel that administration is one of our strongest points. We expect Mitch to add greatly to an already excllent claims team."
McNatt said that he looks forward to working the with the UCC team and sees a real opportunity. "With the automotive industry flourishing, knowing a stable warranty company like United Car Care is comforting," he said. "It is refreshing to know that the focus at United Car Care is the customer. The outlook for UCC shows nothing but growth and prominence. With ever-increasing business and expansion, UCC is the place to be."
More Success Means More Accounting
Patrick Hall has been hired as assistant corporate controller at United Car Care. He comes to UCC as a seasoned CPA with more than 15 years of accounting experience.
"Pat comes to us with a wealth of experience and knowledge," said Bernie Radochonski, corporate controller at UCC. "He is extremely customer-oriented and focused. With his help, we will become a more efficient company, which will enable us to continue to offer unparalleled service to all of our customers."
Hall is a graduate of the University of Colorado and began his career with a Fortune 500 company, working in accounting operations. He also spent several years in public accounting where he provided accounting, management advisory, and assurance services.
"Pat has developed a strong expertise in current accounting and technology issues," Harper said.
About United Car Care
For more information on United Car Care, call Scott Harper at (303) 306-0502 or toll-free (800) 571-6412, e-mail sharper@unitedcarcare.com, or visit www.unitedcarcare.com.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →