Westlake Expanding Dallas Servicing Team
This week, Westlake Financial Service began its recruitment process as part of its plans to expand the servicing team in its Dallas production center, which opened its doors this past January.
LOS ANGELES — Westlake Financial Services (WFS) announced plans to expand its servicing team in its Dallas production center.
The finance sources plans to hire 85 employees by mid-2016. Recruitment of the new hires began this week. Once trained, they will begin servicing account by mid-October.
“The Dallas location will employ experienced service personnel who will work in conjunction with the servicing team at our U.S. headquarters in Southern California,” stated Amit Shah, senior vice president of servicing. “Through our ongoing effort to provide the highest quality of service to our customers, we are expanding our team in Dallas to support sustainable growth and potentially double the size of our portfolio.”
Ian Anderson, group president of Westlake Financial Holdings, added: “Our continued success is due to our employees. The strong performers we’re going to hire in Dallas will support an important component of our next phase of growth, which is building the Westlake presence in the central U.S.”
Anderson also highlighted the contribution he expects the Dallas office, which opened this past January, to make to Westlake’s burgeoning third-party servicing business. “We’ve achieved success as a third-party servicer with the $178 million Condor portfolio, and we’re confident that we can apply that model to successfully service other finance companies’ portfolios,” he said.
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →