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Digitalby StaffJanuary 20, 2015

CDK Global Unveils Targeted Marketing Solution

CDK Global’s Audience Management solution offers a personalized online shopping experience for each car buyer by tracking their behavior on and off dealership sites.

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Auto Financeby Gregory ArroyoJanuary 15, 2015

ABA: Delinquencies Continue Broad-Based Decline in Q3 2014

Installment loan delinquencies fell to a record low in the third quarter, with auto loans originated through auto dealers falling from 1.55% in the year-ago period to 1.51%

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Digitalby StaffJanuary 15, 2015

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

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Digitalby StaffJanuary 15, 2015

Video of Dealership Personnel Hassling Pizza Guy Goes Viral

A Massachusetts dealership’s Yelp and Google pages have been flooded with negative reviews after a video of its employees harassing a pizza delivery man went viral this week.

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F&Iby StaffJanuary 15, 2015

Larry H. Miller Group to Offer F&I Products Nationwide

Larry H. Miller Groups of Companies is getting into the F&I product provider business. Overseeing the new business unit will be Bryant Henrie, who also serves as president of the company’s captive finance arm, Prestige Financial Services.

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Complianceby StaffJanuary 15, 2015

Arrested Pa. Dealer Faces Additional Fraud Charges

A dealer who was arrested in November for selling a woman’s car on consignment and pocketing the profit is now believed to have committed similar crimes involving six other vehicles.

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Complianceby Gregory ArroyoJanuary 15, 2015

Minn. AG’s Lawsuit Against EFG Dismissed

The lawsuit, which charged the F&I product provider with violating three consumer-protection laws for the way it handled service-contract cancellations and refunds, was dismissed 90 days after it was filed.

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F&Iby StaffJanuary 15, 2015

Ally Expands Dealer Training Offerings

Ally is adding F&I management training, vehicle selling skills, and compliance courses to its Performance Development Center. The new courses will be introduced at the NADA Convention and Expo next week.

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Auto Financeby StaffJanuary 13, 2015

Ally to Make FICO Scores Available to Customers

Ally Financial Inc. will begin piloting in February a new program designed to provide customers with free access to their FICO score. The company expects to fully launch the new service this summer.

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Auto Financeby StaffJanuary 13, 2015

Wholesale Used-Car Prices Down Slightly in December, Kontos Reports

Average wholesale used-vehicle prices fell modestly in December but remained up on a year-over-year basis, according to a report from ADESA’s Chief Economist Tom Kontos.

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