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A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.
Read More →BMW of North America has agreed to settle FTC charges that its MINI Division violated the Magnuson-Moss Warranty Act by telling consumers that BMW would void their warranty unless they used MINI parts and MINI dealers to perform maintenance and repair work.
Read More →Auto/Mate announced an integration of its dealership management system with DealerPeak’s customer relationship management solution to benefit customers using both systems.
Read More →The owner of a dealership in New York pled guilty last week to five felony charges and will serve up to one year in jail for failing to file sales tax and personal income tax returns.
Read More →Kathy Calderini has been selected as the new vice president of marketing and sales for Preferred Warranties Inc. She brings more than 20 year of sales and marketing experience to her new role.
Read More →Laird Popkin has been appointed to the newly created role of chief technology officer and senior vice president. He will be responsible for all product development and IT operations.
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Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Read More →First introduced in February, the bill would increase disclosures, improve safety and provide additional cost protections for consumers who purchase or own used recalled vehicles, according to the California New Car Dealers Association.
Read More →The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.
Read More →The FBI is offering $20,000 for the arrest of a New Jersey dealer who has reportedly fled the country after more than 75 people filed complaints against him.
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