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Ford, Mercedes-Benz Top Cox Factory Rankings

Mercedes-Benz led all North American luxury carmakers in Cox Automotive’s new Retail Brand...

BMW, Chevrolet, Ford, Mercedes-Benz, and Toyota were among the big winners in Cox Automotive’s first-ever Retail Brand Scorecards study, for which analysts sought to rank OEMs in six attributes that directly affect dealership performance.

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Study: Salespeople Abandon Customers Every 20 Minutes

A new Roadster study finds leaving a car buyer’s side more than three times dramatically reduces...

A new study commissioned by Roadster finds auto sales professionals leave the average customer’s side once every 20 minutes during a typical car-buying transaction, a pattern that can decrease customer satisfaction by up to 30%.

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