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Customer Retention

DMEautomotive Launches Card-Free Customer Loyalty Program

DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.

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MediaTrac’s LoyaltyTrac Platform to Power CIMA Loyalty Rewards

CIMA Systems will now use MediaTrac's rewards-based loyalty and retention platform to power its loyalty rewards program.

MediaTrac Releases Customer Retention ‘How-to’ Guide

The new white paper includes information about how auto dealers can achieve retention increases using loyalty and retention marketing.

CarGurus Study Reveals Top 5 Complaints, Compliments About Car Dealers

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

Study Reveals Top 10 Reasons Car Shoppers Leave Dealerships

CAR-Research XRM, a CRM solution provider, released on Monday findings from its study of the top 10 reasons why car buyers leave a dealership without buying.

DealerTrack Partners With @utoRevenue on Customer Retention Program

DealerTrack Systems and @utoRevenue have partnered to develop and deliver a new campaign management program for dealers called DealerTrack DMS Campaign Management.

E-Autobusiness Earns DealerTrack DMS Certification

e-autobusiness, a provider of the AEROS CRM Software Suite for automotive retailers nationwide, announced its certified integration with the DealerTrack Dealer Management System (DMS).

Hendrick Automotive Group Selects Reynolds CRM Solution

The Reynolds and Reynolds Company announced that Hendrick Automotive Group has selected the Reynolds Contact Management solution as the corporate standard for customer relationship management (CRM) tools for all Hendrick dealerships.

DrivingSales Names 2nd Annual Dealer Satisfaction Award Winners

DrivingSales, the auto industry’s largest car dealer social network, announced on Feb. 4 the winners of the second annual DrivingSales Dealer Satisfaction Awards (formerly the Vendor Ratings Awards).

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Autobase Unites With AVV and @utoRevenue

Autobase, a CRM solutions provider and a division of Dominion Dealer Solutions, will unite with sister companies, AVV and @utoRevenue, forming the automotive industry’s largest provider of CRM solutions for auto dealers.

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