Compliance expert believes that the current regulatory climate could spell the end of the negotiated car purchase and the deal structure that goes with it.
After using independent reps for more than two decades, the dealer management system provider creates an internal sales force to work directly with dealers.
If converting cash customers to finance is your strategy for staying in the game, then keep reading. The F&I professor drops some knowledge on why cash can be king in the F&I office.
The magazine’s newest F&I trainer offers six insights on how to drive a better connection with customers.
Lexus will provide dealers with MyDealerLot automated guest recognition technology to bridge sales and service operations and drive a better customer experience.
In February, the magazine’s resident fixed-ops expert laid out a primer for establishing a sales process for parts and service. This month, he offers a three-step process for welcoming service customers
Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.
A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.
Digital marketing solutions provider AULtec Inc. has acquired North Carolina-based e-autobusiness, a company specializing in customer acquisition and retention solutions for automotive retailers.
A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.
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