Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.
Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.
When it comes to buying a car, consumers are concerned with three things. United Car Care’s John Vecchioni reveals what they are and how addressing them earlier on will improve the dealership's chances of making a sale.
‘Da Man’ explains why shrugging off your dealership’s customer relationship management system could be costing you big bucks.
During the first eight months of the year, Porsche experienced a 21 percent increase in female car buyers compared to the year-ago period, according to Edmunds.com.
DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.
A five-minute interview can go a long way toward putting customers at ease, and it may even lead to a nice boost in F&I profit per vehicle retailed. F&I trainer breaks down the process.
DealerRater’s new Certified Dealer Program provides dealers with the ability to post customer reviews directly to their Facebook fan page wall.
The AVA Virtual Sales Assistant helps salespeople manage more leads by engaging with customers and acting as a liaison between the customer and the sales department.
A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.
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