Fort Lauderdale, Fla. — AutoUSA announced it has become an authorized representative for the AVA Virtual Sales Assistant by AutoFerret.com. AVA helps salespeople manage more leads by engaging with customers who submit Internet leads, verifying contact information, setting phone appointments and improving accountability.
“AVA’s communication is so intuitive that prospects believe they are engaging with a live person,” said Mike Shawd, AutoUSA vice president. “It acts as a customer service representative who is looking out for the customer’s best interest, and as a liaison between the customer and the sales department.”
AVA also is capable of reading customer e-mail responses and alerting the sales staff when it is time for them to engage with the customer. It can work current, past and “dead” leads, often identifying in-market buyers that may have been missed by the Internet sales staff.