Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360.
Xtime's survey of 668 vehicle owners shows that a majority (more than 70%) believe cost estimates are either extremely important or very important when setting appointments. These responses outranked all other factors surveyed, like the availability of transportation options and the option to choose different service advisors, the company stated.
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