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myKaarma Raises $15 Million to Further Advance Product Development

The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.

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Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Industry Reacts to GM's Disclosure Policy

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

ELEAD1ONE Announces Integration With Recall Masters

The connection will allow users of ELEAD1ONE’s Service1One Lane Management App to access Recall Masters’ real-time vehicle recall lookup tool.

AAA Spills the Truth on Oil Changes

The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.

VenueVision Launches Centralized Text Messaging Solution for Any DMS

With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.

Unotifi Integrates myCarfax Service Shop Tools Into CRM System

With open recall information from Carfax integrated into the Unotifi Communicator platform, dealerships and service shops can alert new and existing customers about safety recalls on their vehicles.