F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.
Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.
AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.
A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.
The MyMazda service iPhone app provides customers with personalized service offers, maintenance reminders, factory maintenance schedules and other information about their Mazda.
MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.
Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.
The best way to sell a VSC is to create awareness of the need for service and to demonstrate your ability to handle it. F&I trainer explains how a quick tour of your service and parts department can do just that.
The automaker announced that North American production levels are expected to reach 100 percent in September, with parts recovery occurring earlier than anticipated.
MediaTrac, a provider of customer loyalty and retention programs for dealerships, said that San Antonio-based Ancira Nissan is achieving strong retention results by augmenting its Nissan One to One loyalty program with MediaTrac’s UltraCare retention program.
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