Gerry Gould says it’s time to eliminate a part of your F&I process that intimidates customers, is old school and does nothing to drive profit. Find out what it is in F&I’s Tip of the Week.
United Development Systems' Gerry Gould explains why it’s critical that F&I managers get involved on the showroom floor when they’re not working a deal.
United Development Systems’ Gerry Gould explains why he’s abandoned the customer interview, and offers a better way to set the tone with your customers in F&I’s Tip of the Week.
It’s rare that a customer requests an F&I manager by name, but Gerry Gould has found one. He goes one-on-one with this longtime F&I manager to get his secrets to capturing repeat business and turning service advisors into F&I advocates. Click on the link to find out what else they talked about.
Longer factory powertrain coverage does undermine the F&I manager’s effort to sell product, but maybe there’s another way to look at it. United Development Systems’ Gerry Gould explains in this week’s Tip of the Week.
What’s the difference between leasing a vehicle and renting an apartment? United Development Systems’ Gerry Gould provides the answer, and explains how making the comparison can be used to sell products on leases.
United Development Systems’ Gerry Gould gets a little controversial in his newest Tip of the Week. The director of training for United Development Systems talks transparency, ethics and the different between a noncompliant and compliant presentation.
United Development Systems Inc. (UDS) is celebrating 30 years in the F&I performance arena.
American Auto Guardian Inc. has launched a new Performance Services department that will provide training and income development help to its network of dealer clients and agents.
United Development Systems’ Gerry Gould completes his five-part series on the business office's Top 5 responsibilities with a few words on the importance of driving customer and employee satisfaction.
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