ALBANY, N.Y. — Auto/Mate Dealership Systems’ AMPS Dealership Management System (DMS) is now fully integrated with Xtime ServiceCRM, a cloud-based customer retention management (CRM) and scheduling platform.
Dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime Service CRM to improve customer relationships in their service departments. Xtime ServiceCRM can be accessed via a mobile device so advisors can turn online appointments into RO’s, send reminders via e-mail, text and more, according to the company.
“Consumer expectations of what a dealership service experience should be have really grown in the past few years,” said Neal East, CEO of Xtime. “Our suite of products allows dealers to raise the bar, exceed customer expectations and, most important, turn customers into repeat business.”
Auto/Mate’s Fixed Ops/Mate provides dealers with a comprehensive DMS solution for their service and parts departments. Fixed Ops/Mate offers advanced auto dispatch and electronic RO functions, as well as productivity boosting and reporting features.