ALBANY, N.Y. — TimeHighway has completed integration of its service scheduling solution with Auto/Mate's Automotive Management Productivity Suite (AMPS) dealership management system, allowing for a real-time data exchange between the two systems.
"Many dealers are focused on improving service department processes," said Mike Esposito, president and CEO of Auto/Mate. "Having an online scheduling solution makes it easy for customers to schedule appointments at their own convenience and allows service department employees to spend more face time with customers, improving customer service."
Auto/Mate's service merchandising module is a robust, user-friendly system featuring a mobile service lane solution, one-screen access, automated dispatch, electronic RO's, a graphics-rich calendar that service managers can view "at-a-glance," and an "OEM button" providing instant access to manufacturers' online information.
"Service departments can really benefit from having their DMS integrated with an online scheduling solution, as customers can easily set appointments online and will receive confirmation and reminder e-mails," said Karen Dillon, president of TimeHighway. "DMS integration ensures that appointment information gets added to customer histories and makes converting appointments into RO's a snap, streamlining service processes."
Auto/Mate's Open/Mate integration ensures that all data exchanged between its DMS and third-party software systems is delivered instantly and securely in both directions. Real-time, bi-directional integration greatly eliminates redundancy and delivers more accurate information, compared with data exchanges performed via batch deliveries, officials said.