FI showroom red and grey logo
MenuMENU
SearchSEARCH

Yelp Catches More Companies Buying Fake Reviews

This week, Yelp issued another round of consumer alerts, or pop-up messages warning customers that a business was caught ‘red-handed’ trying to purchase fake reviews.

by Staff
August 15, 2013
Yelp Catches More Companies Buying Fake Reviews

 

2 min to read


SAN FRANCISCO — Yelp issued another round of consumer alerts this week, which means eight more businesses have been flagged for scheming to purchase fake consumer reviews.

No car dealers received consumer alerts in the latest round, and Yelp Spokesperson Kristen Whisenand was unable to provide an exact number of how many were affected in past rounds of alerts. She says Yelp will issue a new round of alerts next week.

Ad Loading...

“The advice to car dealers is the same: Yelp takes this type of behavior very seriously. Not only is it misleading to consumers, it's also against Yelp's [terms of service]. What's more, reviewers could violate [Federal Trade Commission] guidelines if they write a review without disclosing that they were compensated.”

 

Since October 2012, Yelp has issued more than 150 consumer alerts on its website, Whisenand said. The consumer alerts are implemented to protect consumers and keep the site’s credibility intact.

In addition to its computer-run filters that check each review, Yelp has a dedicated team of staff who run sting operations. Yelp’s Director of Public Policy Luther Lowe says the company responds to businesses that post ads on sites like Craigslist that seek out individuals willing to post fraudulent reviews on the business’ Yelp page. Those e-mail exchanges are then used as evidence for Yelp visitors to view when a business is flagged with a consumer alert.

“By protecting consumers, we’re actually protecting small business owners, because if you’ve got Car Dealer A who’s participating in that type of nefarious behavior, that’s not fair to Car Dealer B across the street who’s running a great business, providing customers with great service at a good price and an honest deal.”

 “These [types of companies] should think long and hard about their legal exposure before they post or purchase fake reviews.”

Ad Loading...

Yelp is also wrapped in litigation it brought against a third-party company this past June. The consumer review site alleges the business operates two websites, AdBlaze.com and BuyYelpReview.com, designed to post fake reviews for companies.

—     Stephanie Forshee

More F&I

Man holding magnifying glass over sales volume paper.
F&IMay 29, 2026

Why Your F&I PVR Is Misleading You

Here’s a handy checklist of the numbers to track in 2026 instead.

Read More →
Photo of woman typing on a laptop as she sits on a couch
F&Iby Hannah MitchellMay 29, 2026

Auto Consumer Anxiety Presents Opportunity

A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.

Read More →
Dustin Gingerich standing on stage giving a presentation
F&Iby Lauren LawrenceMay 28, 2026

Humble and Hungry: 12 Rules for an F&I Life

Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.

Read More →
Ad Loading...
Photo of businessman's hands resting on files on a desk
F&Iby John TabarMay 27, 2026

Focus on the Opening

F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.

Read More →
Photo of a three-seat vehicle back seat
F&Iby Hannah MitchellMay 22, 2026

F&I Reaches for the Sky

The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.

Read More →
Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
Ad Loading...
Ryan Ruff, The 90/10 Rule, Automotive Training Academy, Sales Series
F&IMay 6, 2026

The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

Read More →
Photo of essential oil diffuser on desk next to laptop
F&IMay 4, 2026

Your Office Is Talking

What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.

Read More →
"Effective training ensures the customer’s needs remain at the heart of everything we do. When that is the focus, both sales and profits naturally improve." by Rick McCormick with F&I and Showroom logo and picture of Rick McCormick
F&IMay 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Read More →
Ad Loading...
Photo of car tire and the tread mark it left in snow
F&Iby Hannah MitchellApril 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Read More →