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F&I

ArticlesOctober 31, 2024

Creating a Chain of Accountability

If you haven’t heard of or inconsistently use the save-a-deal approach, you’re missing out on a lot of profit.

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Newsby StaffOctober 29, 2024

Auto Insurance Satisfaction Spotty

J.D. Power survey finds repair times have improved but premiums are up. There’s also room for improvement on communication during the process.

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ArticlesOctober 4, 2024

Professionals Practice. Posers Pretend!

To reach that next level in your sales career, you must have a personal policy to go the extra mile.

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VideosOctober 3, 2024

How to Respond to a Customer

In this video, Trent White with the Automotive Training Academy by Assurant discusses the difference between a statement, a question and an objection and how your ability to respond appropriately to each of these 3 responses can affect sales results.

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Articlesby Rick McCormickSeptember 25, 2024

The Four Pillars Of The Customer Experience

Treat customers like people, not sales prospects, and sales should follow.

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ArticlesSeptember 21, 2024

In F&I, 80% of What You Do Is a Waste of Time

By rethinking that big chunk of your days, you should be able to identify areas of growth that can translate to generating income.

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ArticlesSeptember 11, 2024

Process Discipline

Having and following solid dealership processes may now be more important than ever.

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Newsby StaffSeptember 6, 2024

USEA Veteran Returns to AutoPayPlus

Executive brings enhanced skill set to company to add to more than two decades of experience.

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Articlesby Rick McCormickSeptember 3, 2024

The Five Myths of F&I

Focus on real-world facts, and the customer will buy in.

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Newsby StaffAugust 22, 2024

Mustangs Recalled Over Suspension Defect

2024 models may have casting issue that can lead to loss of control.

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