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Cox Automotive’s index shows the subprime segment, long loan terms, negative-equity borrowers and down payment amounts all grew in February despite ever-higher vehicle prices.
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In this video, Josh Krach with the Automotive Training Academy by Assurant provides you with a great question to ask your customers to reveal their true buying motives.
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How dealers can help customers keep long-term interests in mind.
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The best ways of cultivating talent may not be obvious but have proven themselves.
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Greater credit access in November combines with falling delinquencies for more stable conditions.
Read More →How F&I managers can organically solicit consumer feedback that pumps up business.
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Protecting customers' investment becomes more important than ever as prices rise.
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When F&I managers intentionally take responsibility for the impact they have in the dealership, it elevates both them and the business.
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Offering designed to meet automotive customers where they want to be.
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In this video, Paul Dosescu explains how to handle when a customer comes back to the service department.
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Make your interaction with each customer unique, like he or she is, and all will be more likely to consider available products.
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