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Cox Automotive’s index shows the subprime segment, long loan terms, negative-equity borrowers and down payment amounts all grew in February despite ever-higher vehicle prices.
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Reynolds says new report proves improving operational efficiency, engaging technicians in selling maximize profitability, even for very busy service departments.
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Expert says building trust and brand loyalty among all customers can be achieved by tailoring the car-buying experience to women.
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Access to Tesla fast chargers for other brands helped lift satisfaction two straight quarters, but many public chargers still unreliable, survey finds.
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Advocate for AI in auto retail encourages dealerships to embrace it despite reservations due to the power it holds to rev business.
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July conditions tighter for consumers despite average loan rate decline.
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Poll shows growing aversion to technology’s accelerating part in process.
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Payment plans play an important role in the changing automotive industry.
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An easier pathway for F&I to offer protection products while giving customers more financial control.
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It is not important that the client understands us – it is critical that they know we understand them!
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Customers who pay with cash must be approached differently than finance customers.
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