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Articles

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

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NewsMarch 14, 2017

Sage to Pay $3.6 Million to Settle FTC Charges

The nine-store, Los Angeles-based Sage Automotive Group will pay $3.6 million to settle charges of deceptive and unfair sales and financing tactics, including yo-yo financing and payment packing.

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NewsMarch 11, 2017

Tom Webb to Retire as Cox Automotive's Chief Economist

Tom Webb will retire on June 30 as Cox Automotive's chief economist, ending a more than four-decade career.

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ArticlesCover Storyby Gregory ArroyoMarch 9, 2017

Rising GAP Claims Reveal Troubling Trends

GAP rates are on the rise. Insiders say dealers should welcome the increases, adding that the performance of this core F&I product points to a severe slowdown in the next 24 months.

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NewsMarch 9, 2017

Lease Credit Approvals Jump 33.3% in February

Car lease credit applicants registered a 72.2% approval rate in February, a 33.3% increase from January’s 50% approval rate but flat with a year ago, according to Swapalease.com.

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NewsMarch 8, 2017

Black Book: Retention Holds Relatively Strong in February

Small pickups led the way, but cars also showed retention strength during a month in which the average price of a used vehicle for model years 2011-2015 depreciated by 0.8%.

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NewsMarch 8, 2017

AAGI Unveils New Branding, Exclusionary VSC

AAGI unveiled a corporate rebrand and the AutoGuard Plus exclusionary vehicle service contract at a recent event.

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NewsMarch 8, 2017

Wise F&I Partners With Darwin Automotive

The F&I product provider’s full suite of F&I protections will now be available through Darwin’s prescriptive-based F&I selling software. The F&I tech firm will also provide erating and econtracting capabilities of Wise F&I’s products.

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NewsMarch 8, 2017

ACV Auctions Secures $15 million in Funding to Fuel Expansion

This Series B funding builds on the $5 million in venture capital ACV Auctions secured in 2016, the $1 million the firm secured in 2015 by winning the 43North startup competition, and the $1 million from angel investment the company also secured in 2015.

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ArticlesMarch 7, 2017

5 Habits of Highly Successful Sales Professionals

Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.

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ArticlesMarch 7, 2017

The Big Difference: Statements vs. Objections

F&I trainer explains why handling statements like objections can put customers on the defensive and cost you the opportunity to illustrate the benefits of protection products.

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