Technology, Customer Satisfaction to Headline Vehicle Finance Conference
The American Financial Services Association's 21st annual Vehicle Finance Conference will focus on compliance, cyber security, customer satisfaction, and technology. The question the event will attempt to answer is, 'Are we there yet?'
WASHINGTON D.C. — “Are we there yet?” is the theme of the American Financial Services Association (AFSA)’s Vehicle Finance Conference and Expo, which is being held Jan. 24-26 at the Sheraton New Orleans.
In its 21st year, the Vehicle Finance Conference, which precedes the 2016 NADA Convention and Expo, will focus on issues like customer satisfaction and technology.
“Our theme may remind you of a long road trip with your kids and sounds a bit odd. But it raises an extraordinarily important question,” said Chris Stinebert, president and CEO of the AFSA. “It provokes our members to ask themselves if their companies are ‘there yet’ on issues like compliance, cyber security, customer satisfaction and technology. We’re attempting to answer that question.”
Josh Linker, an entrepreneur and hyper-growth CEO who has spent his career harnessing the power of disruptive change, will present the conference keynote. He will deliver a clear call to action for members: it is better to innovate and disrupt your organization before your competition does. The riskiest move companies can make today is embracing the status quo — believing the future will be like the past is the fast road to obsolescence.
The conference will also feature session that brings together the three major credit bureaus. They will set the record straight on the health of the subprime auto finance market. Additionally, the event’s annual CEO Panel will feature key industry executives sharing best practices, compliance hurdles, and critical opportunities in the fast-moving marketplace of auto finance.
David Paul (Vehicle Finance Division chair and senior vice president of financial services at American Honda Finance Corp.) and Mark Scarpelli (incoming NADA chairman and president of Raymond Chevrolet and Kia) will kick off the final day of the conference with a frank discussion about the important relationship between dealers and financing sources.
Officials with the association, which represents nearly ever captive finance source as well as the auto finance divisions of major banks and a large portion of independent finance sources across the United States, noted that the event has already attracted a record 600 attendees.
For more, click here.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →