Articles
Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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Recall Masters has integrated its real-time recall status service with TimeHighway’s online scheduling solution, allowing dealers to purchase parts and free up technicians before a customer arrives for service.
Read More →After working informally with the National Independent Automobile Dealers Association for a number of year, Reynolds and Reynolds has signed an agreement to become an NIADA Member Benefit Partner.
Read More →AutoAlert, a data mining and trade-cycle management platform, has acquired MotoFuze LLC, a customer experience management (CEM) platform.
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F&I professionals are outpacing the earnings of their colleagues in the sales department and even at the executive management level, and every attempt to relevel the playing field has its pros and cons.
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The definition of F&I success may vary, but sustained production depends on industry and product knowledge, commitment, preparation and self-discipline.
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An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
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Studies show that change is coming to the finance department, and dealerships like Northwest Honda and Southern Chrysler-Jeep are making sure their F&I offices are ahead of the digital curve.
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Mansfield Auto World employees were stunned when a seemingly normal online transaction nearly turned into an international crime. Authorities say the dealership was the victim of a troubling new trend in auto theft.
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Selling only the benefits of paint and fabric products could be walking you right into an objection. F&I expert says there is a better, more tangible way to present the protections.
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F&I pros can set themselves apart by demonstrating genuine concern and shifting their focus from selling products to making them easy to buy.
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