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Newsby StaffNovember 16, 2023

Hyundai, Kia Must Face Insurer Suits

Companies seek $1 billion-plus over rash of vehicle thefts.

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Articlesby Hannah MitchellNovember 8, 2023

The Right Approach

Consumers will respond to genuine, respectful expertise, even in tight times.

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Newsby StaffNovember 3, 2023

GM, Nonprofit Team on Distracted-Driver Prevention

Group awards grants on two coasts to address growing problem.

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Newsby StaffNovember 2, 2023

Toyota Recalls Millions of RAV4s

Battery size issue could lead to fire in certain models in the US.

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Newsby StaffOctober 31, 2023

Auto Insurance Repair Time Balloons

But survey shows overall satisfaction improves due to empathic, informative communication.

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Newsby StaffOctober 23, 2023

Service Business Falls

Cox data shows activity, revenue decreases apparently not tied to strikes.

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Newsby StaffOctober 20, 2023

Fatal Crashes Involving Young Drivers Down

Steep fall in 20 years credited to new programs and policies, including graduated licenses.

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Newsby StaffOctober 19, 2023

Many Consumers Suspicious of Robotaxis

New study shows little trust, though many who ride think better of the experience.

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ArticlesOctober 18, 2023

Be Quiet. Be Intentionally Quiet!

Aim to pause to give the customer space to talk, while avoiding interrupting.

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ArticlesOctober 17, 2023

Better Questions Get Better Responses

Your approach and timing with customers can make all the difference.

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