Articles
Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Read More →
MENU
SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Read More →
The FTC's enforcement sweep, which resulted in six new cases and $2.6 million in monetary judgements, marks the first time the agency has targeted add-on products and services.
Read More →Wise F&I announced today that it is now integrated with The Impact Group’s Fusion Menu presentation software, allowing Wise F&I products to be sold through a customizable, low-pressure sales presentation.
Read More →
ADESA Phoenix, Kansas City Independent Auto Auction and Rawls Auto Auction were ranked the best in their regions, according to Westlake Financial Services' assessment of 45 auctions in 20 states.
Read More →Organizers announced today that Reynolds and Reynolds’ Terry O’Loughlin, who spent 16 years in the Florida attorney general’s office, will kick off the Rules and Regulations portion of the event.
Read More →
The president of DRIV technologies and Fidelis PPM says General Motors' decision to cut service visits under its free prepaid maintenance program provides an excellent opportunity for dealers to 'cement the value' of their own programs.
Read More →A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.
Read More →Kathy Calderini has been selected as the new vice president of marketing and sales for Preferred Warranties Inc. She brings more than 20 year of sales and marketing experience to her new role.
Read More →
Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Read More →The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.
Read More →CFPB Director Richard Cordray fielded questions about dealer compliance programs and a recent study calling out the bureau’s methods for determining discrimination during a semi-annual report to Congress earlier this month.
Read More →