Articles
Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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More than 70% of new-car dealers surveyed in September said they increased their charitable giving in 2014, according to a new survey conducted by the NADA and Ally Financial.
Read More →Ford and Carfax announced this week that they are expanding their relationship. Now, all Ford and Lincoln CPO vehicles will be listed on Carfax Used Car Listing.
Read More →Federal-Mogul Motorparts and Cox Automotive have purchased a minority stake in the free online automotive repair website, which previously operated as a wholly-owned subsidiary of U.S. Auto Parts Network Inc.
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The AFIP’s executive director opens up about what he hopes to accomplish when he meets with the top brass at the CFPB.
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A former FTC official and current partner with Hudson Cook LLP issues a warning about dealer advertising.
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Data from the second quarter didn't support talk of a subprime auto bubble, with subprime financing showing signs of leveling off and delinquencies remaining at historic lows.
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Compliance pros lay out a plan for keeping regulators at bay. If followed, the four-step plan may also help with a dealership’s customer-retention efforts.
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The magazine's 2014 conference, held Sept. 8-10 at the Paris Las Vegas, featured an all-new Dealership Sales & Technology track, which was kicked off by sales trainer and dealer advocate Jim Ziegler. Keynote speakers included Steve Braskamp from Capital One Auto Finance and Hudson Cook's Rick Hackett, a former official with the Consumer Financial Protection Bureau.
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Attorney General Lori Swanson is suing EFG Companies for deceptive practices because it failed to deliver on its promise of full refunds for VSCs canceled within 30 days. The company’s CEO tells F&I and Showroom his company will be exonerated once all the facts are presented.
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Like a relay race, winning the F&I profit race comes down to a perfect customer handoff from sales and a strict adherence to the process. F&I trainer offers a few process tips to ensure the baton doesn't get dropped.
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