April 2018

Cover Story

F&I in the Era of Digital Darwinism

Darwin Automotive’s Phillip Battista has some strong opinions about digital retailing and online F&I, and he worries some providers — and their dealers — may soon find themselves in legal peril.

Article

But the Dude Can Sell!

But the Dude Can Sell!

Overlooking past misdeeds and criminal convictions to land top-performing salespeople puts dealers at risk of losing everything when risky hires revert to old habits.

Article

Save the Sale Before It Starts

Save the Sale Before It Starts

Are your salespeople sabotaging themselves before the sale starts? Dealership expert offers four ways to set them up for a win before the opening gun goes off.