2013 F&Idol Finalists Revealed
The winners of the five categories are now in the running for the overall F&Idol award, which will be handed out at the 2013 F&I Conference and Expo.
TORRANCE, Calif. — Results for the 2013 F&Idol contest are in. And for the first time in the contest’s three-year history, a single contestant took three out of the five categories.
There were other firsts for the IAS-sponsored F&Idol contest. For the first time, four out of the five categories were won by contestants employed by the same dealer group. This year’s contest also boasted a female winner in four out of the five categories.
In July, readers of F&I and Showroom magazine were asked to submit their best on-camera pitch in the following categories: Vehicle Service Contract, Tire & Wheel, Key Replacement, F&I Product for Lease Customers and an open category.
Video entries had to be less than five minutes long, and show the producer handling at least two customer objections. Submission were reviewed by a panel of seven judges, including Bob Corbin of IAS, F&I and Showroom’s Gregory Arroyo and Mad Marv Eleazer, F&I trainer Rick McCormick of Reahard & Associates, Great Lakes Companies’ Steve Veldkamp, Reynolds and Reynolds Co.’s Terry O’Loughlin, and United Development Systems’ Randy Crisorio.
The following are this year’s category winners:
• Vehicle Service Contract: Stephanie Cooper, Timbrook Automotive, Cumberland, Md.
• Tire & Wheel (Tie): Candy Serra and Jeremey Johnston, Suburban Ford of Sterling Heights, Mich.
• Key Replacement: Candy Serra, Suburban Ford of Sterling Heights, Mich.
• F&I Product for Lease Customers: Candy Serra, Suburban Ford of Sterling Heights, Mich.
• Other Category: Jeremey Johnston, Suburban Ford of Sterling Heights, Mich.
These three finalists are now in the running for the overall F&Idol award, which, for the first time, will be decided by attendees of the 2013 F&I Conference and Expo. During a special lunchtime ceremony on Tuesday, Sept. 17, at 12 p.m., attendees will be asked to review and vote on the best F&I presentation. The winner will be named shortly after the votes are cast.
The F&I Conference is one of three shows being hosted at Industry Summit 2013, which is being held at the Paris Las Vegas hotel Sept. 16-18. For more information, visit www.industrysummit.com.
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →