FI showroom red and grey logo
MenuMENU
SearchSEARCH

Blogs and Chatrooms Jumpstart New-Car Prospects, CNW Says

New technologies, such as blogs and chat rooms, are enticing consumers to consider a new-car purchase, according to a recent study by CNW Market Research.

by Staff
February 23, 2010
2 min to read


New technologies, such as blogs and chat rooms, are enticing consumers to consider a new-car purchase, according to a recent study by CNW Market Research.

“Blogs and chat rooms overwhelm all other information sources when it comes to motivating consumers to consider a new car,” wrote CNW’s Art Spinella.

Ad Loading...

Looking at consumers “purchase path” habits in 2009, CNW found that 56 percent of consumers who became “new-car intenders” were exposed to the prospect of buying a new car through a blog, social media outlet or chat room.

Ninety percent of the blogs, social media and chat rooms used by consumers were not automotive related, but were instead political forums or hobby and task-related sites. Sites that were automotive in nature focused on classic cars, muscle cars, hot rods or specialty vehicle auction chats. Few of the sites were new-car oriented.

Consumers also made casual contact with other information sources, such as television ads (10.68 percent), consumer magazine ads (9.93 percent) and special events (4.16 percent). However, none of these three sources were automotive related.

“For example, of those who became new-car intenders after reading a Consumers Report magazine, virtually all had purchased the magazine because of a non-automotive product comparison and happened across a car- or truck-related article,” Spinella wrote.

The study shows that blogs, social media and chat rooms play a major role in marketing new vehicles to consumers, which adds another layer of information that needs to be addressed carefully.

Ad Loading...

“These are effectively ‘word of mouth’ sites; the contents of which are tough to control or influence. Yet, they have a growing importance when it comes to the initial shopping list of new vehicles to be considered,” Spinella noted.

More F&I

Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&ISeptember 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
2026 StoneEagle summary
F&Iby Hannah MitchellAugust 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&Iby Lauren LawrenceAugust 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Ad Loading...
Man's hand holding pen over a paper document
F&Iby Justin B. GasmanAugust 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Laptop computer, tablet, calculator and notebook on a desk
F&Iby John TabarAugust 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →
stacks of coins, a calculator, paperwork, and a pair of glasses in the background, text Lender Experience Drives Dealer Decisions, F&I and Showroom
Auto Financeby Lauren LawrenceAugust 12, 2026

Dealer Lender Preferences Revealed

When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.

Read More →
Ad Loading...
Leading with Purpose thumbnail. Trent white pictured in front of titled graphic.
F&IAugust 5, 2026

Leading with Purpose

In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.

Read More →
Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →
Ad Loading...
Photo of executive in a sports coat and glasses
Industryby StaffJuly 2, 2026

Amplify 2026 Billed as Turning Innovation Into Results

Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.

Read More →