FI showroom red and grey logo
MenuMENU
SearchSEARCH

Blogs and Chatrooms Jumpstart New-Car Prospects, CNW Says

New technologies, such as blogs and chat rooms, are enticing consumers to consider a new-car purchase, according to a recent study by CNW Market Research.

by Staff
February 23, 2010
2 min to read


New technologies, such as blogs and chat rooms, are enticing consumers to consider a new-car purchase, according to a recent study by CNW Market Research.

“Blogs and chat rooms overwhelm all other information sources when it comes to motivating consumers to consider a new car,” wrote CNW’s Art Spinella.

Ad Loading...

Looking at consumers “purchase path” habits in 2009, CNW found that 56 percent of consumers who became “new-car intenders” were exposed to the prospect of buying a new car through a blog, social media outlet or chat room.

Ninety percent of the blogs, social media and chat rooms used by consumers were not automotive related, but were instead political forums or hobby and task-related sites. Sites that were automotive in nature focused on classic cars, muscle cars, hot rods or specialty vehicle auction chats. Few of the sites were new-car oriented.

Consumers also made casual contact with other information sources, such as television ads (10.68 percent), consumer magazine ads (9.93 percent) and special events (4.16 percent). However, none of these three sources were automotive related.

“For example, of those who became new-car intenders after reading a Consumers Report magazine, virtually all had purchased the magazine because of a non-automotive product comparison and happened across a car- or truck-related article,” Spinella wrote.

The study shows that blogs, social media and chat rooms play a major role in marketing new vehicles to consumers, which adds another layer of information that needs to be addressed carefully.

Ad Loading...

“These are effectively ‘word of mouth’ sites; the contents of which are tough to control or influence. Yet, they have a growing importance when it comes to the initial shopping list of new vehicles to be considered,” Spinella noted.

More F&I

Laptop computer on a desk with a notepad and pen next to it and a whiteboard in the background
Digital•by Rick McCormick•October 15, 2026

AI: Facilitator, Not Fixer, in F&I

The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.

Read More →
Headshot mockup thumbnail.
F&I•October 1, 2026

Modern Technology Objection Handling

In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.

Read More →
man standing in front of podium
F&I•by Lauren Lawrence•October 1, 2026

Consistency at Scale: Driving F&I Performance

With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.

Read More →
Ad Loading...
Insurance contract signature page with black inkpen on top
F&I•by Hannah Mitchell•September 22, 2026

Gitty Up on GAP

The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?

Read More →
Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Sponsored•September 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&I•September 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
Ad Loading...
2026 StoneEagle summary
F&I•by Hannah Mitchell•August 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&I•by Lauren Lawrence•August 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&I•by Justin B. Gasman•August 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Ad Loading...
Laptop computer, tablet, calculator and notebook on a desk
F&I•by John Tabar•August 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →