Resource Automotive Inc., a unit of The Warranty Group Inc., announced that Charlie Robinson has been named president and chief operating officer of Resource Automotive.
by Staff
November 16, 2010
1 min to read
CHICAGO – Resource Automotive Inc., a unit of The Warranty Group Inc., announced that Charlie Robinson has been named president and chief operating officer of Resource Automotive.
Robinson will be responsible for all North American automotive segments including Resource Dealer Group, First Extended Service Corporation, reinsurance, BDC, and national accounts and sales.
Ad Loading...
“Charlie has been with Resource Automotive for 24 years in various positions, including president of Resource Dealer Group, and he has made a positive impact for our company and for our customers with each assignment,” said Mike Frosch, president of The Warranty Group, North America.
In addition to his tenure at Resource, Robinson spent four years as an executive at Asbury Automotive, where he served as vice president of financial services.
Resource Automotive, established in 1964, is a global provider of automotive financial services products and programs, including vehicle service contracts, GAP, pre-paid maintenance, used vehicle certification, inventory management and a wide range of participation options.
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
In this video, Reese Dailey explains how effective follow-up drives better results
across the dealership, including increased sales, higher F&I penetration, and
stronger customer retention.
It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.
Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.