Charter Warranty Introduces Car Payment Reimbursement Program
When a financed or leased vehicle is in a licensed mechanical or collision repair facility for more than seven days, Charter Warranty’s new program will reimburse a portion of the vehicle’s monthly payment for up to three months per eligible repair.
WIXOM, Mich. — F&I product provider Charter Warranty today announced the launch of a new F&I protection plan designed to reimburse a portion of vehicle owner’s monthly finance or lease payment in the event the vehicle is in a repair facility for more than seven business days.
Car Payment Reimbursement (CPR)'s benefits are eligible for up to five years and can be sold through franchised and independent dealers. The benefit, which can also be sold to fleets or on commercial trucks, also can be wrapped around other ancillary F&I products.
“Unlike GAP, CPR is available throughout the term of the loan, providing payment assistance to customers who experience a mechanical, collision, or a recall issue and the repairs take longer than seven days,” said Paul Pawlusiak, president of Charter Warranty, adding that repairs due to theft and vandalism are also covered. “And in the event of a total loss, CPR provides further budget protection and peace of mind by offering a one-time monthly payment benefit amount to further help reduce any outstanding loan balance amount due.”
If a vehicle is in a dealer’s service department for seven to 15 days, CPR will cover 50% of the vehicle owner’s monthly payment. That benefit extends to 100%, 200% and 300% of the monthly payment if the vehicle is in the shop for 16 to 30 days, 31 to 60 days, and 61 to 90 days, respectively.
Pawlusiak noted that CPR is really designed as a loyalty program, requiring that customers return to their selling dealer for repairs unless they live more than 50 miles away. And in the event a customer experiences a total loss, a check for $1,000 is sent to the originating dealer to help retain the customer. The program also offers a one-time deductible reimbursement of up to $500.
“CPR can also be wrapped around other ancillary products the dealer offers to customers, who will be directed back to the selling dealership for repairs,” Pawlusiak said. “The result is extra parts and labor income that dealers may not realize on customer repairs, as well as a possible boost to CSI.”
Charter Warranty’s Car Payment Reimbursement program is backed by an insurance company with "A-" (excellent) rating with AM Best. For more, visit www.c-p-r.org.
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →