MENU
SEARCHJD Power survey finds ICE models have significantly fewer problems on such features.
Remote parking assistance and interior gesture controls showed the biggest gaps between BEV and ICE vehicles when it comes to quality issues.
IMAGE: Pixabay/distel APPArath
Electric vehicles pose more advanced-technology-related problems for their owners than do gas-powered models, a new study found.
The J.D. Power survey of more than 82,000 people who’d owned new 2023 vehicles for 90 days shows that fully electric vehicles – otherwise known as battery-electric vehicles – left their owners less satisfied when it came to such technological features than those who own internal-combustion-engine models.
Of 21 advanced-technology features offered in both types of vehicles, 17 present more quality issues per 100 vehicles, or PP100, in BEVs than in ICE models. The statistic excludes Tesla models. BEV owner satisfaction was lower for 86% of the technologies compared to those in ICE vehicles.
It pointed out two problematic features for BEVs compared to ICE models: remote parking assistance, which scored 27.4 PP100 versus 10.7 PP100 for ICE, and interior gesture controls, whose score was 49.6 PP100 versus 31.2 PP100 for ICE.
“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power.
“The perception in the industry is that most BEVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.”
Originally posted on Auto Dealer Today
Feldman Automotive Group added two new brands, Honda and Toyota, to its portfolio with its latest acquisition of four Fireside dealerships in Ohio.
Read More →
The franchisees’ state-level actions follow a California auto dealers trade group lawsuit against the VW affiliate last year, both efforts to stop the EV maker’s plan to sell direct to consumers.
Read More →
First-quarter auto sales increased as more consumers took advantage of government incentives. Hybrid deliveries are leading the way on the electrifieds boom.
Read More →
At nearly 14%, California had the lowest zero-emission vehicle market share in the first quarter since the fourth quarter of 2021, according to the California New Car Dealers Association.
Read More →
EREVs, also known as ‘series hybrids,’ may catch on in the U.S., where they currently have barely a toehold, as automakers tilt away from some purely electric models and consumers crave more range.
Read More →
Hybrids in particular lead not only EV market share but all power trains on the continent so far this year as gas and diesel continue their decline.
Read More →
Building on a previously announced $26 billion U.S. investment, Hyundai said it will grow its North American lineup and U.S.-based production and parts sourcing.
Read More →
Sony-Honda venture cancels two planned models, the first of which had been pegged for a mid-2026 California delivery debut. The brand’s direct sales had been challenged by the state’s auto dealers, but the venture cites Honda’s EV retreat.
Read More →
Softening prices, rising credit availability and higher tax refunds could be behind February’s sales pace rise and accompanying dip in inventory, according to Cox Automotive.
Read More →
The wholesale automotive market fared remarkably well given the U.S.-Israel war on Iran, Black Book analysts reported.
Read More →