FTC Approves Consent Order Against BMW North America
Under the approved consent order, BMW is barred from telling MINI owners that routine maintenance must be done by franchised dealers in order to ensure a vehicle’s safe operation or to maintain its value.
WASHINGTON, D.C. — The Federal Trade Commission approved on Oct. 21 a final consent order against BMW of North America, whose MINI division allegedly violated the Magnuson-Moss Warranty Act by telling consumers BMW would void their warranty unless they used MINI parts and MINI dealer to perform maintenance and repair work.
This past March, BMW agreed to settle the FTC’s charges that its MINI division violated the Warranty Act provision, which prohibits companies form requiring consumers to used specific brands of parts or specific service centers in order to maintain their warranties. The automaker, however, said it had received no complaints about the issue and disagreed with the regulator’s claims.
The consent order, which will remain in effect for 20 years, prohibits BMW from violating the act regarding any MINI Division good or service. It also bars the company from telling vehicle owners that routine maintenance be done by MINI dealers or service centers in order to ensure a vehicle’s safe operation or to maintain its value.
The order also requires BMW to notify effected MINI owners of their right to use third-party parts and service without voiding their warranty. The company is also required to post the notice on its miniusa.com website.
The commissions approved the consent order by a 4-0 vote.
More F&I

Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →