FI showroom red and grey logo
MenuMENU
SearchSEARCH

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.

by Staff
March 15, 2018
J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

 

2 min to read


NORCROSS, Ga. — Vehicle service contract administrator APCO Holdings Inc. today announced that J.D. Power’s Finbarr O’Neill has joined the company’s board of directors.

O’Neill announced in October his intention to retire as J.D. Power’s president and CEO, pledging to continue to guide the market research firm as a senior advisor until his replacement was named. According to officials, O’Neill was weighing his options for retirement when the APCO extended an invitation to join its board.

Ad Loading...

“Fin is a member of a select group of automotive industry executives whose expertise and integrity resound with every mention of his name,” said Larry Dorfman, chairman of APCO Holdings, parent company of the EasyCare and GWC brands. “We are looking forward to his contributions to our board as we continue to grow our business and fulfill our mission to transform the dealership experience.”

Confident in J.D. Power’s “clear strategy for the future,” O’Neill said his departure comes at the appropriate time and that he wishes to remain engaged with the industry — even as he enjoys time and travel with his wife of 40 years, their four children, and their four grandchildren.

“I’m looking for an opportunity to apply my extensive experience in helping APCO Holdings and their EasyCare, GWC, Covideo and SAVY brands find ways to grow as the world around us changes,” O’Neill said, noting that the promise of a digital future brings uncertainty about buying habits, the F&I process and the vehicles themselves. He said he believes meeting car buyers’ changing expectations will be paramount. “How can APCO Holdings help solve consumers’ issues in these coming years, and in that context, help dealers help their customers?”

A licensed attorney, O’Neill joined Hyundai Motor America in 1985 as the automaker’s general counsel. He then served as president and CEO from 1998 to 2003. He also served as CEO of Mitsubishi North America and Reynolds and Reynolds Co. before joining J.D. Power in 2009. He is credited with successfully leading the company through a period of expansion, including a successful entry into the data and analytics segment, and the 2015 acquisition of the NADA’s National Appraisal Guides (NAG).

“Larry and the team really live the principles and values their company stands for,” O’Neill said. “They are very, very clear and transparent. They love the car business and understand how it works, and they are constantly thinking of new ways to help dealers be more effective in bringing value to car buyers.”

More F&I

Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Ad Loading...
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Image of two human hands, one holding the word yes, the other the word no
F&Iby Hannah MitchellMarch 1, 2026

Expect Yes in the F&I Office

It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →