Mazda Launches New Website to Address Recall Completions
On Tuesday, Mazda North American Operations launched the Mazda Recall Information Center as part of an effort increase recall completions. The new website is only part of the company's initiative to ensure recalls are completed quickly and efficiently.
IRVINE, Calif. — On Tuesday, Mazda North American Operations (MNAO) launched the Mazda Recall Information Center, in an effort to increase recall completions. Through the website, a customer will be able to easily confirm if his or her vehicle is affected by a recall, and then schedule an appointment for recall repairs, according to the company.
The new website, however, is not the only initiative the company is taking in order to ensure recalls are completed quickly and efficiently.
"In addition to the new Recall Information Center, Mazda is aggressively working to train additional service technicians. We have created online classes and virtual classrooms to further train our outstanding technicians to help speed the repair time and enhance the customer's experience when they bring in their vehicle,” said Robert Davis, vice president of operations.
According to the company, the new website will have a dedicated landing page for each dealer and will provide consumers with a mobile friendly method of verifying the recall status on their vehicles and setting up appointments.
Mazda’s efforts come after a record-setting year for recalls in 2015. According to the National Highway Traffic and Safety Administration, more than 51 million vehicles had recalls issued in that year, the most-ever in a year.
These recalls not only pose potential safety issues for consumers, they have already begun to adversely affect dealers. A study from J.D. Power earlier this year found that customer satisfaction with dealer service declined for the first time in six years due to issues related to recalls.
Consumers interested in checking for any open recalls on their vehicles can enter their VIN numbers into Mazda’s new recall status website.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →