LAS VEGAS — Mobile Productivity Inc. (MPi), a provider of service department solutions, released a free eBook called, “Key Secrets to Customer Pay Success,” which highlights how dealers use technology and better processes to increase their fixed-operations profits.

“Today’s economy puts greater pressure on fixed operations departments to perform at ‘world class’ levels. This eBook offers a wealth of insights and how-to best practices to help you get there,” said David Boyle, president and COO of MPi.

“Key Secrets to Customer Pay Success,” highlights how dealers use technology and improved processes to help:

• Ensure thorough inspections of at least 90 percent of the vehicles entering the service department.

• Generate an average $130 or more incremental customer pay work per vehicle and repair order.

• Boost “declined services” come-backs by 25 to 35 percent.

• Improve fixed coverage, retain customer loyalty, and create more effective and satisfied advisors and technicians.

• Protect the dealership’s name and mitigate risk by documenting every completed and declined service/safety recommendations.

Download the “Key Secrets to Customer Pay Success” eBook for free at: http://www.mpifix.com/News/files/2010/MPi_eBook.pdf.