Subaru Exec Retires, Role Evolves
Subaru of America is revamping its fixed operations department to emphasize the automaker’s commitment to enhancing customer ownership experience.

Subaru Vice President of Fixed Operations Jim Pernas (left) is retiring after 40 years with the company; Todd Lawrence (right) is assuming the revamped role as vice president of loyalty and aftersales.
Subaru
Subaru of America’s Vice President of Fixed Operations Jim Pernas is set to retire in July, and his successor will hold the title of vice president of loyalty and aftersales in a company refocus.
Pernas began his career at Subaru nearly 40 years ago and has held multiple leadership roles across the country, the automaker said, including positions at Subaru’s headquarters in Camden, N.J. It said his contributions “ helped shape the company’s success, all while he consistently led by example as a trusted leader, valued resource, and mentor to colleagues.”
His replacement, Todd Lawrence, has worked for Subaru since 1999 in various roles across the U.S. and Japan. Subaru said he will “lead the automaker’s efforts to strengthen service and future-purchase loyalty while continuing to grow parts and accessory sales.”
The department's evolution is meant to reflect “the automaker’s growing emphasis on enhancing the ownership experience” and supporting its owner loyalty program, which includes various discounts, financial programs and more.
“Jim has embodied our Love Promise values, and his leadership has played a meaningful role in our success,” said subsidiary President and Chief Operating Officer Jeff Walters.
“As Todd now takes the reins of this critical department, we are confident that our best-in-class owner loyalty program will continue to thrive under his leadership.”
More Industry

Connection Drives Consideration
Convenience and safety are top priorities for American drivers when it comes to connected vehicles and the services they expect with their next car.
Read More →
New-Vehicle Prices Stay Put
Affordability pressures and model availability shaped new-vehicle sales in September, according to an analysis by Kelley Blue Book.
Read More →
EV Buyer Consideration Shifts
What drives American consumers to purchase an electric vehicle is shifting as the question moves away from Should I?' to 'Which features and experience do I want to have?'
Read More →
Auto Nameplate Loyalty Holds in Tough Times
Consumers have been faithful to brands despite financial pressures, and JD Power says that’s because automakers have made some wise moves.
Read More →
Top New Jersey RV Store Sells
Myer’s RV Superstore is expanding its footprint in the state with two new locations that it acquired from Ed Hutchinson Jr.
Read More →
Alliance Analyzes Technician Pipeline
A new industry report examines the state of skilled trades in the U.S. and details the drivers of demand for automotive repair and how technicians enter and grow in the workforce.
Read More →
Luxury Rooftop Changes Hands
Genesis of Glenview is getting a new owner and a new location, but its name will stay the same.
Read More →
Future-Proof Your Business
A new industry outlook details several ways that automotive companies can use the rise in artificial intelligence and advanced technologies to their advantage.
Read More →
Dealership Buy-Sells Keep Going Up
First-half transactions reflect continued high appetite for acquisitions despite falling profits, the most sought-after franchises bringing record prices.
Read More →
California Makes Electric Moves
New laws in the Golden State aim to advance consumer access to public electric-vehicle chargers and reduce costs and barriers to its infrastructure.
Read More →