FI showroom red and grey logo
MenuMENU
SearchSEARCH

Subaru Exec Retires, Role Evolves

Subaru of America is revamping its fixed operations department to emphasize the automaker’s commitment to enhancing customer ownership experience.

April 29, 2026
Jim Pernas and Todd Lawrence

Subaru Vice President of Fixed Operations Jim Pernas (left) is retiring after 40 years with the company; Todd Lawrence (right) is assuming the revamped role as vice president of loyalty and aftersales.

Credit:

Subaru

1 min to read


Subaru of America’s Vice President of Fixed Operations Jim Pernas is set to retire in July, and his successor will hold the title of vice president of loyalty and aftersales in a company refocus.

Pernas began his career at Subaru nearly 40 years ago and has held multiple leadership roles across the country, the automaker said, including positions at Subaru’s headquarters in Camden, N.J. It said his contributions “ helped shape the company’s success, all while he consistently led by example as a trusted leader, valued resource, and mentor to colleagues.”

Ad Loading...

His replacement, Todd Lawrence, has worked for Subaru since 1999 in various roles across the U.S. and Japan. Subaru said he will “lead the automaker’s efforts to strengthen service and future-purchase loyalty while continuing to grow parts and accessory sales.”

The department's evolution is meant to reflect “the automaker’s growing emphasis on enhancing the ownership experience” and supporting its owner loyalty program, which includes various discounts, financial programs and more.

“Jim has embodied our Love Promise values, and his leadership has played a meaningful role in our success,” said subsidiary President and Chief Operating Officer Jeff Walters.

“As Todd now takes the reins of this critical department, we are confident that our best-in-class owner loyalty program will continue to thrive under his leadership.”

More Industry

Open hood of a Volkswagen vehicle with a mechanic's rag draped over the front
Industryby Hannah MitchellSeptember 18, 2026

Fix Up Your Fixed Ops

The department may hold untapped potential for your dealership. This issue of the magazine shares ways to unearth it and turn it around for more profits.

Read More →
White drawing  on brick surface of car with a charger cable sticking out of it
Industryby Hannah MitchellSeptember 16, 2026

Easier EV Charging Touted

Wireless charging pad provides automatic powering by just parking, says its maker, which sees a cable-free charger future as global EV demand grows.

Read More →
Toy car in front of four stacks of coins with wooden arrow showing increase.
Industryby Lauren LawrenceSeptember 16, 2026

Vehicle Ownership Costs Rising

Fuel prices, car prices and depreciation are all factors for new vehicles, and this year’s average annual numbers are up with the inclusion of electrics and hybrids.

Read More →
Ad Loading...
red Toyota logo on front of white dealership
Industryby Lauren LawrenceSeptember 14, 2026

Toyota Tops Longevity List

Toyota, Lexus, Honda and Acura came out on top in iSeeCars’ latest longest-lasting car brand study, all eclipsing the overall average chance of reaching 250,000 miles.

Read More →
two men in Army uniforms looking under the hood of a car
Industryby Lauren LawrenceSeptember 10, 2026

From Military Service to Service Bay

Shifting Gears aims to alleviate the strain caused by the auto industry’s technician shortage while easing the sometimes jarring transition that veterans face after leaving the Army.

Read More →
Silver car driving down road with graphic that says “Europe Plugs In”
Showroomby Lauren LawrenceSeptember 9, 2026

European EV Sales Skyrocket

The EV market on the continent held strong in July with almost 25% of new-car sales being fully electric units, a stark contrast to the U.S., where EV sales declined about 42%.

Read More →
Ad Loading...
Photo of three Ford mobile service vans parked in lot with a technician standing at the back of each
Industryby Hannah MitchellSeptember 1, 2026

Service on Wheels

More auto dealerships are offering mobile servicing for today’s convenience-minded consumers to boost business and stand out from competition, though it may not fit every store.

Read More →
Front of black car with headlights on.
IndustryAugust 31, 2026

Luxury Auto Group Sells San Diego Stores

A major U.S. luxury automotive group, O’Gara Coach, sold its rooftops in La Jolla, a coastal neighborhood in San Diego, Calif.

Read More →
Drone flying in front of blurry background.
Industryby Lauren LawrenceAugust 26, 2026

Parts Delivery Takes Flight

A Detroit auto group has launched an autonomous parts-delivery program using drone technology, thanks to a grant from Michigan’s Advanced Air Mobility Activation Fund.

Read More →
Ad Loading...
Mechanic holding a vehicle diagnostic device while standing above an open car hood
Industryby Hannah MitchellAugust 24, 2026

Recalled Vehicles Hit 5-Year High

Though the number of events has fallen so far this year, impacted units are up significantly. Meanwhile, regulators consider consumer notification changes.

Read More →