Toyota Purchase Intent Soars Nearly 40 Percent After Incentives Announcement
Toyota’s announcement of zero-percent financing and special lease deals generated nearly a 40 percent spike in purchase intent by visitors to Edmunds.com.
SANTA MONICA, Calif. — Toyota’s announcement of zero-percent financing and special lease deals generated nearly a 40 percent spike in purchase intent by visitors to Edmunds.com.
In January, Toyota’s purchase intent averaged just over 13 percent and then fell to a 9.7 percent low as a result of the recall announcements. On March 1, Toyota purchase intent had recovered to 13 percent. On March 2, when the incentives program was announced, Toyota purchase intent soared to 18 percent — a 14-month high.
Slightly later announcements of zero-percent financing by Chrysler and General Motors didn’t have the same effect. In fact, Chrysler purchase intent decreased from 3.3 percent to 2.9 percent and GM purchase intent rose slightly from 12.6 percent to 12.7 percent.
“Because of the Toyota recall, people have been closely watching the company’s moves, and many were ready to take action upon hearing the announcement of this highly-anticipated incentives program,” noted Edmunds.com Senior Analyst David Tompkins, PhD. “Chrysler and GM didn’t get quite as much attention for two main reasons: historically — such as in the Keep America Rolling campaign in 2001 — followers never get the same level of attention that the initiators do, and, second, this type of announcement is far more rare for Toyota.”
“The Toyota recall saga allowed other automakers to snag some market share, and now Toyota wants it back,” said George Kang, senior Analyst at Edmunds.com. “Despite their ongoing challenges, the company still has plenty of brand strength and consumer confidence.”
The following chart sets forth Edmunds.com’s purchase intent metric for the specific brands covered by the new incentives programs:
Purchase Intent – | Purchase Intent – | Purchase Intent Percentage | |
Chrysler (including Chrysler, Dodge, Jeep and Ram) | 3.3% | 2.9% | -12.1% |
General Motors | 12.6% | 12.7% | 0.8 % |
Toyota Brand (not including Lexus and Scion) | 13.0% | 18.0% | 38.5% |
Buick Enclave | 16.1% | 17.6% | 9.3% |
Cadillac CTS | 3.2% | 3.3% | 3.1% |
Chevrolet Malibu | 5.5% | 5.3% | -3.6% |
Chrysler Town and Country | 4.2% | 4.4% | 4.8% |
Dodge Ram 1500 | 7.7% | 6.5% | -15.6% |
Jeep Wrangler | 17.9% | 15.3% | -14.5% |
Toyota Camry | 8.9% | 13.0% | 46.1% |
Toyota Corolla | 6.3% | 9.0% | 42.9% |
Toyota RAV4 | 11.5% | 17.9% | 55.7% |
"Purchase intent" measures actual buyer interest reflected by pricing research, vehicle configuration and other focused steps. Purchase intent has a strong correlation to sales. Automaker purchase intent reflects share of total Edmunds.com traffic engaged in purchase intent activity, while model-level data reflects share of Edmunds.com traffic engaged in purchase intent activity within the indicated model’s segment.
More F&I

AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →