US Fidelis, AGs Reach Settlement
Pennsylvania Attorney General Tom Corbett has announced that he and the attorneys general for 10 other states have reached a settlement with US Fidelis, the St. Louis-based vehicle service contract provider that was forced into bankruptcy in April after being charged with false and deceptive business practices.
HARRISBURG, Pa. — Pennsylvania Attorney General Tom Corbett has announced that he and the attorneys general for 10 other states have reached a settlement with US Fidelis, the St. Louis-based vehicle service contract provider that was forced into bankruptcy in April after being charged with false and deceptive business practices.

Nils Frederiksen, spokesman for the Pennsylvania Office of Attorney General, said that the case and the settlement represent a solid victory for car buyers and a cautionary tale for unscrupulous marketers.
“This case should serve as clear warning: There are lines you can’t cross,” Frederiksen told F&I and Showroom. “The rules that are in play, if you look at it from our perspective, are to the benefit of everyone.”
At the heart of Corbett’s investigation were claims that US Fidelis repeatedly and systematically ignored federal Do-Not-Call rules, among other violations. The other states included in the settlement are Arkansas, Idaho, Iowa, Kansas, North Carolina, Ohio, Oregon, Texas, Washington and Wisconsin.
The company had been under investigation since 2008, a year in which US Fidelis employed more than 1,000 workers and generated $246.5 million in revenue. The first signs of trouble appeared late in the year, when BMW North America sued the company for using its name and logo in US Fidelis’ marketing efforts. Subaru followed with a similar suit in January 2009.
The manufacturers’ complaints were soon followed by a flood of reports from customers to the Better Business Bureau, each accusing US Fidelis of either pressuring or misleading them into purchasing a service contract or failing to pay claims. The company became the subject of more than 33,000 inquiries and 1,100 complaints from all 50 states in a 36-month period.
When executives failed to respond to a subpoena for documents from the Missouri Department of Insurance, the agency forced the issue by filing a suit against the company in April 2010. The multistate investigation that followed forced US Fidelis, a company the owners once claimed to be the leading U.S. provider of vehicle service contracts, into bankruptcy the same month.
The terms of the bankruptcy settlement will require the company’s owners, brothers Darain and Cory Atkinson, to surrender at least 90 percent of their assets. That includes a stake in 20 related corporations and $10.5 million dollars’ worth of personal property, including Darain Atkinson’s 40,000-square-foot Missouri mansion, a 50-foot yacht, and 35 other boats, cars and motorcycles.
More importantly, the Atkinsons agreed to no longer engage in certain business practices in the states covered by the settlement agreement.
“They are subject to a broad-based prohibition from the vehicle service contract business,” Frederiksen said. “Unless they’re working directly for a dealership, and are selling service contracts on the dealership’s behalf, they’re out of the business.”
That prohibition includes any telemarketing in the Commonwealth of Pennsylvania, and the Atkinson brothers also are barred from engaging in any business that misleads or makes misrepresentations to customers or targets senior citizens.
Due in part to the sheer volume of existing US Fidelis contracts, Frederiksen said his office’s responsibilities to the case are ongoing. “We’re willing to address any complaints,” he said. “Many consumers made a valid purchase, and any claims should be covered. However, it’s important to note that, in this case, it was the overstatement of the type and scope of the coverage that got the company in trouble.”
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →