FI showroom red and grey logo
MenuMENU
SearchSEARCH

Women Less Confident in Car-Buying Process, KBB Reports

A new study from Kelley Blue Book found that 58% of men are confident in the car-buying arena, versus 38% of women. As a result, women take longer to make a purchase decision.

by Staff
October 16, 2014
2 min to read


IRVINE, Calif. — When it comes to car shopping, women are driven by features and engage in extensive research to find the best fit. Me, however, are revved about a particular car brand, concluded a new study issued this week by Kelley Blue Book.          

One-in-five men know the exact vehicle they want, while women are twice as likely to be undecided about what vehicle they desire, the study revealed. Additionally, 58% of men are confident in the car-buying arena, versus 38% of women. As a result, women take longer to make a purchase (a median of 75 days, compared with 63 days for men), because they are spending more time than men research in order to build confidence and knowledge.

Ad Loading...

“It’s striking that while there exist many similarities between how men and women shop for vehicles, there also are some very marked differences,” said Hwei-Lin Oetken, vice president of market intelligence for Kelley Blue Book. “What we can glean from this research is that we need to continue our focus on providing the proper tools and content to help shoppers narrow down choices, therefore bringing balance and filling gender gaps in the car shopping experience.”

The study also found that while men are more likely to view their cars as tied to their image and accomplishments, women are more likely to seek out transportation that gets them from point A to point B. Additionally, women value practical, fundamental benefits — things like durability and reliability, safety and affordability. Men, however, are more drawn to interior layout, exterior styling, technology and ruggedness.

Additionally, men tend to be more image conscious and want trucks, coupes and luxury sedans, while women tend to be more utility-minded and prefer non-luxury SUVs and sedans. Men want domestic trucks and European luxury brands because of the image they portray; women prefer non-luxury Asian brands, which they view to be more practical.

The study also determined that for men, a successful transaction depends on whether they get the best deal, while women define a successful transaction as getting the exact vehicle they want.

Results were based on Kelley Blue Book Market Intelligence’s analysis of data from KBB.com traffic and survey data from BrandWatch, Combined User Profile, Recall Awareness, and Price Quote Follow-Up studies. The total sample size from all sources was approximately 40,000 U.S. adults.

 

More F&I

Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Ad Loading...
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Image of two human hands, one holding the word yes, the other the word no
F&Iby Hannah MitchellMarch 1, 2026

Expect Yes in the F&I Office

It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →