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Your Pay Plan Is Not Your Job Description

His Madness says putting transparency, ethics, and the customer’s needs first is the long-term solution to the short-term problem of meeting your next monthly production goal.

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Police Say Customer Set Fire at Calif. Dealership

A customer of a San Diego-area Chrysler dealership has been arrested and charged with starting a fire that destroyed eight vehicles, including his own, and later conspiring to steal a Dodge Charger from the same lot.

CarMD: Ignition Coils, Spark Plugs, O2 Sensors Caused Trouble in 2018

Car repair costs were up across all U.S. regions last year in CarMD’s latest Vehicle Health Index report, and ignition coils, spark plugs, and oxygen sensors tied for the lead in check engine repairs.

4 Ways to Turn Recalls Into Positive Customer Interactions

Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.

DOL Investigations and Employing Minors in Dealership Service Departments

A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.

Former Ark. Dealership Employee Arrested on Embezzlement, Fraud Charges

Janet Christine Stair is charged with concocting a service-ticket scheme that defrauded a Hot Springs Chrysler dealership of more than $17,000 and charged its factory nearly $12,000 for phantom warranty work.

You Don’t Have to Be a Closer to Close

F&I professionals who talk more than they listen miss opportunities to let customers sell themselves. His Madness has the proof.

Is Your Quick Lube Driving Away Business?

‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.