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New Car Workflow from Rapid Recon Provides Transparency into New-Car Operations

Rapid Recon works with the dealer’s new-car team to create a customized, stand-alone New-Car Workflow that mirrors their existing process.

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Opinion: Customer Trust Is Earned in Drops and Lost in Buckets

Whatever happened to customer loyalty? Expert shares four proven ways to earn your next customer’s trust — and their repeat sales and service business.

ACV Acquires Collision Investigation Provider

ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.

5 Ways to Sell Like It’s 2008

The Great Recession put dealers and manufacturers on a bad path. Reclaim grosses by putting the focus back on long-term value and the ownership experience.

Study: Failure to Capture Off Make Buyers Costs Auto Groups Service Revenue

A new study commissioned by Affinitiv finds U.S. auto groups lose up to $230,000 in per-store service revenue by failing to cross-market off make used car buyers.

myKaarma, Uber for Business Launch Dealer Shuttle Solution

myKaarma has partnered with Uber for Business to offer auto dealers a new way to pick up and drop off service customers.

Auto/Mate DMS Adds Storm Service Kiosks

Auto/Mate Dealership Systems has integrated its dealership management system with Storm Kiosks’ customer-facing Express Service kiosks.

What’s Driving the Booming Used Vehicle Market?

Sales of pre-owned and CPO units show no signs of slowing. Here’s how savvy dealers and F&I professionals are taking advantage.

RepairPal Shops to Perform DOWC Service Contract Repairs

A new partnership connects Dealer Owned Warranty Company service contract holders with RepairPal’s network of 2,500 certified repair shops.

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Automotive Consulting Enterprises Debuts In-House Training Program

Enrollment is now open for classes held at Automotive Consulting Enterprises' new automotive training facility at the company’s Kansas City-area headquarters.