Videos
Resistance to the Menu
In this video, Reese Dailey of the Automotive Training Academy by Assurant explains how to handle a customer who isn’t willing to listen to your pitch.
from Reese Dailey
January 7, 2026When you encounter a customer who expresses a desire to skip the menu presentation, it's best to acknowledge that instead of plunging into anyway. In this video, Assurant shares more tips about how to move forward from there.