"It is time to admire and praise our dealers for the great strides and investments they have made in response to the changing retail landscape," said Jim Press, the chief operating officer and executive vice president of Toyota Motor Sales USA, told a group of automotive journalists.
Press, who was the keynote speaker at the International Motor Press Association (IMPA) breakfast on April 11, said "Our dealers' entrepreneurial spirit provides the retail connection to our customers and has helped this industry flourish in America -- and they are doing a good job. Extensive research conducted by Gallup shows that 85 percent of customers reported a very positive experience in











