Nearly 200 repossession agents from across the country converged at the Recovery Solution Agent Association Conference in Nashville, Tenn., August 1 - 2 to discuss challenges facing the repossession industry.
Various sessions of the program included security for agents on the job, insurance procedures, certification and changing laws, professional requirements and technology in the industry. A provider of repossession services, Recovery Solution also announced its new operating system and enhancements to the company Web site. This new operating system will improve and increase the electronic communication process between RS and its agents by reducing the phone and fax interaction. Outstanding agents were recognized with 2001 Agent of the Year honors.
"This is the third RS conference I�ve attended, and I keep coming back because I learn new ways to overcome challenges that we all face working in this industry," said Jeff Ramirez, owner of Midnight Express in Fairfield, Calif.
Nick Peluso, president of Remarketing Solutions, outlined the company�s growth plans for the near future. He said he sees Recovery Solution growing to reach more than 200,000 assignments a year (number of cars repossessed) and wants the company to manage 35 percent of all repossessions nationwide, up from the 14 percent it handles today.
"We look to build positive relationships with our existing agents and continue to increase the number of assignments we handle, combining improved services and operating efficiencies for our agents and clients," said Peluso.
Recovery Solution's dedication to its agents became evident with the announcement of the Recovery Solution Agent Association. Topics of discussion for the association included health care options, retirement plans, general liability insurance and an outlet for agents to express concerns and receive feedback.
"We are only as good as our agents," said J.J. Benson, Remarketing Solutions business analyst. "The better we communicate and work together as a team, the better the service we can collectively provide, meaning more clients, more work and more profit."
